Effective Date: 4/21/26
Acceptance of terms
These Terms and Conditions ("Terms," "Agreement," or "Terms and Conditions") govern your access to and use of the Juliet Systems website, services, products, communications, software, platforms, and related business offerings. These Terms constitute a legally binding agreement between you ("User," "Client," "you," or "your") and Juliet Systems ("Company," "we," "our," or "us"). Juliet Systems provides a variety of business services, including but not limited to reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, digital consulting, marketing-related services, and other products and services that may be offered now or in the future. By accessing, browsing, visiting, using, purchasing, subscribing to, registering for, or otherwise interacting with our website, services, communications, software, systems, content, or business offerings, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all applicable laws and regulations. These Terms apply to all visitors, users, customers, clients, prospective clients, subscribers, and any other persons who access or use our website or services, whether acting individually or on behalf of a business, organization, or other entity. If you are accessing or using our website or services on behalf of a business, company, organization, partnership, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, references to "you" and "your" shall include both the individual user and the applicable entity. Your use of our reputation management services, review generation systems, website design services, website development services, website maintenance services, and any other offerings is conditioned upon your acceptance of these Terms. If you do not agree to all provisions of these Terms, you must immediately discontinue use of our website, services, systems, and related offerings. Juliet Systems reserves the right to refuse service, suspend access, terminate accounts, restrict access, or discontinue services at its sole discretion and without liability, subject to applicable law. By continuing to access or use our website or services, you acknowledge and agree that your continued use constitutes ongoing acceptance of these Terms and any future modifications made in accordance with our policies.
Services Provided
Juliet Systems provides reputation management, customer feedback, review generation, website design, website development, website maintenance, and related digital business services intended to help businesses strengthen their online presence, improve customer engagement, enhance brand visibility, and support business growth. Our services are designed to assist businesses in collecting authentic customer feedback, encouraging customer reviews, monitoring online reputation, improving customer communication, and establishing a professional digital presence through customized website solutions and related technologies. Services offered by Juliet Systems may include, but are not limited to:
-Review request and review generation systems
-Customer feedback collection tools
-Reputation monitoring services
-Review management tools and workflows
-Customer communication systems
-Automated email and SMS communication services
-Business consultation and strategy services
-Lead generation and customer engagement tools
-Website design services
-Website development services
-Website maintenance and support services
-Landing page creation and optimization
-Website hosting assistance and integrations
-Domain and website setup assistance
-Website performance and user experience improvements
-Digital business automation services
-Marketing-related technology solutions
-Custom software, workflow, and automation implementations
-Additional products, services, features, technologies, or solutions that may be introduced from time to time
While Juliet Systems strives to provide effective and professional services, we do not guarantee any specific results, outcomes, rankings, review ratings, review volume, customer participation rates, website traffic, search engine visibility, lead generation performance, conversion rates, revenue increases, business growth, or other measurable business results. Actual results may vary based on numerous factors beyond our control, including market conditions, customer behavior, competition, industry trends, third-party platform policies, and client implementation. Certain services may be subject to separate agreements, proposals, statements of work, subscription terms, maintenance agreements, service plans, or other contractual documents. In the event of a conflict between these Terms and a separately executed written agreement, the written agreement shall control to the extent of the conflict. Juliet Systems reserves the right, at any time and in its sole discretion, to modify, suspend, limit, enhance, replace, discontinue, or remove any service, feature, functionality, technology, pricing structure, subscription offering, support option, website service, review management service, or business offering without prior notice and without liability, except where otherwise required by applicable law. We further reserve the right to determine the scope, manner, methods, technologies, providers, platforms, and resources used to deliver our services, and may update or change such methods as necessary to maintain, improve, secure, or operate our business and services. By purchasing, subscribing to, or using any Juliet Systems service, you acknowledge and agree that the availability, functionality, and scope of services may evolve over time and that Juliet Systems retains full discretion regarding the operation and management of its business offerings.
No Guarantee of Results
Juliet Systems is committed to providing professional reputation management, customer feedback, review generation, website design, website development, website maintenance, and related digital business services. While our services are designed to help businesses strengthen their online presence, improve customer engagement, enhance brand visibility, and support business growth, we make no guarantees, representations, or warranties regarding any specific results or outcomes. By using our services, you acknowledge and agree that business performance, customer behavior, online visibility, review activity, search engine rankings, website traffic, lead generation, and other measurable outcomes are influenced by numerous factors that are beyond the control of Juliet Systems. Without limiting the foregoing, Juliet Systems does not guarantee:
-A specific number of customer reviews
-A specific review rating or review score
-Five-star reviews or exclusively positive reviews
-Increased customer participation in review requests
-Improved online reputation
-Increased search engine rankings or visibility
-Placement in search engine results
-Increased website traffic
-Increased lead generation or conversions
-Increased customer inquiries or sales
-Increased revenue, profits, or business growth
-Improved customer retention
-Improved brand recognition
-Specific marketing outcomes or return on investment
-Any particular business, financial, or commercial result
Customer reviews, ratings, feedback, testimonials, and other user-generated content are submitted voluntarily by customers and are based upon their own individual experiences, opinions, and perceptions. Juliet Systems does not create, fabricate, alter, manipulate, suppress, edit, purchase, or otherwise control customer reviews or review outcomes. As part of our reputation management and review generation services, we may provide tools, systems, automation, communication workflows, recommendations, and strategies designed to encourage customer feedback and review participation. However, the decision to leave a review, the content of any review, and the rating assigned by a customer remain entirely within the control of the customer. Additionally, Juliet Systems provides website design, website development, website maintenance, and related digital services. While we strive to create professional, functional, and effective websites, we do not guarantee that any website will generate a specific number of visitors, leads, customers, sales, conversions, rankings, revenue, or other business results. Website performance may be affected by factors including market conditions, competition, customer behavior, advertising efforts, search engine algorithms, hosting providers, third-party integrations, and numerous other variables beyond our control. Any examples, case studies, testimonials, projections, estimates, demonstrations, performance metrics, or statements regarding potential results are provided for illustrative purposes only and should not be interpreted as guarantees or promises of future performance. You expressly acknowledge and agree that results will vary from client to client and that your success depends on factors including, but not limited to, your business practices, customer service, market conditions, industry competition, customer experiences, implementation efforts, and other circumstances outside the control of Juliet Systems. By using our website and services, you assume all risks associated with your business decisions and acknowledge that Juliet Systems shall not be liable for any failure to achieve desired results, business objectives, financial goals, reputation improvements, website performance targets, or other expectations. You acknowledge that results may vary.
Client Responsibilities and Acceptable Use
Clients of Juliet Systems agree to use our reputation management services, review generation systems, customer feedback tools, website design services, website development services, website maintenance services, and all related products and services in a lawful, ethical, and responsible manner. By using our services, clients represent and warrant that all information provided to Juliet Systems is accurate, complete, current, and authorized for use. Clients are responsible for maintaining the accuracy of information submitted to us and for promptly notifying us of any material changes that may affect the services we provide.
Clients agree to:
-Provide accurate and truthful business information
-Provide accurate contact information and account details
-Maintain ownership rights or authorization for any content, materials, images, logos, trademarks, text, data, or other information submitted to Juliet Systems
-Use our services in compliance with all applicable local, state, federal, and international laws and regulations
-Comply with the terms, policies, and guidelines of third-party platforms, including review sites, search engines, social media platforms, hosting providers, and other services used in connection with our offerings
-Cooperate with reasonable requests necessary to provide services and support
-Review and approve website content, business information, and project materials where applicable
-Maintain appropriate access credentials and account security for any systems under their control
Clients further agree that they shall not:
-Submit false, inaccurate, misleading, deceptive, or fraudulent information
-Provide fake customer information or fabricated contact data
-Create, solicit, purchase, or submit fake reviews
-Request or encourage fraudulent, misleading, manipulated, or deceptive reviews
-Impersonate another person, business, or entity
-Use our services for unlawful, abusive, harmful, fraudulent, or unethical purposes
-Violate the intellectual property rights, privacy rights, publicity rights, or other legal rights of any third party
-Upload, distribute, or transmit malicious software, malware, viruses, ransomware, spyware, or other harmful code
Attempt to interfere with, disrupt, damage, or gain unauthorized access to our systems, websites, networks, software, or services
Use our services in a manner that could expose Juliet Systems to legal liability, regulatory action, reputational harm, or platform penalties
Because Juliet Systems also provides website design, website development, website maintenance, and related digital services, clients are solely responsible for ensuring that the content, materials, data, products, services, claims, and information displayed on their websites comply with applicable laws and regulations. Juliet Systems does not independently verify the legality, accuracy, or compliance of client-provided content and reserves the right to refuse, remove, suspend, or discontinue services involving content that we believe may violate applicable laws, regulations, platform policies, or these Terms. Clients acknowledge that failure to provide requested information, approvals, content, access credentials, technical resources, or other necessary cooperation may delay, limit, or prevent the successful completion of services. Juliet Systems shall not be responsible for delays, interruptions, or performance issues resulting from a client's failure to fulfill their responsibilities. Juliet Systems reserves the right, at its sole discretion and without prior notice, to investigate suspected misuse of its services and to suspend, restrict, refuse, terminate, or discontinue services, accounts, projects, subscriptions, website services, review management services, or other offerings if we determine that a client has violated these Terms, engaged in misuse, provided false information, participated in fraudulent activity, or otherwise acted in a manner that may expose Juliet Systems to legal, financial, operational, or reputational risk. Any suspension or termination of services under this section shall not limit any other rights or remedies available to Juliet Systems under these Terms, applicable law, or any separate agreement between the parties.
Third-Party Platforms and Compliance
Juliet Systems provides reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, and related digital business solutions. Many of these services may interact with, integrate with, reference, or rely upon third-party platforms, websites, applications, software providers, and online services that are owned and operated by independent third parties. As part of our reputation management and review generation services, our systems and recommendations are intended to operate in a manner consistent with the publicly available policies, guidelines, and standards of applicable review and business platforms, including but not limited to:
-Yelp
-Bing Places
-Apple Business Connect
-Better Business Bureau (BBB)
-Trustpilot
-Nextdoor
-Angi
-Industry-specific review platforms
-Social media platforms
-Search engines
-Other third-party review, feedback, and reputation management platforms
Because these platforms are independently owned and operated, Juliet Systems does not control and cannot guarantee the policies, practices, algorithms, moderation decisions, ranking systems, account actions, review filtering systems, or enforcement procedures of any third-party platform. Clients acknowledge and agree that:
-Third-party platform policies may change at any time without notice.
-Search engine algorithms, review platform guidelines, and ranking factors are outside the control of Juliet Systems.
-Review platforms may remove, filter, suppress, reject, delay, or otherwise modify the visibility of reviews for reasons determined solely by the platform.
-Platform accounts may be restricted, suspended, limited, disabled, or terminated by the applicable provider.
-Search rankings, review visibility, profile performance, and platform features may fluctuate over time.
-Juliet Systems has no authority to compel a third-party platform to publish, remove, restore, modify, rank, promote, or otherwise manage reviews or business listings.
Clients are solely responsible for complying with the terms, conditions, policies, guidelines, and requirements of all third-party platforms they use in connection with their business operations. Clients further agree not to engage in activities that violate platform policies, including but not limited to the submission of fake reviews, misleading reviews, fraudulent customer information, deceptive business practices, spam, manipulation of review systems, or any other prohibited conduct. Juliet Systems does not endorse, encourage, facilitate, or participate in the creation of false, misleading, deceptive, incentivized, purchased, fabricated, or otherwise non-compliant reviews. All customer reviews should be submitted voluntarily and reflect the genuine experiences and opinions of the individual customer. Additionally, because Juliet Systems provides website design, website development, website maintenance, and related digital services, clients may choose to integrate their websites with third-party platforms, review services, plugins, social media networks, communication tools, analytics providers, hosting companies, payment processors, and other external technologies. Juliet Systems is not responsible for the functionality, availability, security, performance, policies, or actions of any third-party service integrated into or connected with a client's website. Clients acknowledge that the use of third-party services may involve risks beyond the control of Juliet Systems, including service interruptions, policy changes, security incidents, account restrictions, compatibility issues, data loss, algorithm updates, or changes in platform functionality. To the fullest extent permitted by law, Juliet Systems shall not be responsible or liable for any penalties, account restrictions, review removals, ranking changes, policy enforcement actions, suspensions, terminations, losses, damages, or other consequences resulting from actions taken by third-party platforms, service providers, review sites, search engines, social media companies, hosting providers, software vendors, or other external entities. By using our services, clients acknowledge that third-party platforms operate independently of Juliet Systems and that any relationship, account, listing, profile, website integration, or interaction with such platforms remains subject to the applicable third party's own terms, policies, procedures, and enforcement decisions.
Fees, Billing, and Payment Terms
Certain services provided by Juliet Systems may require payment of fees, subscription charges, setup fees, maintenance fees, project fees, recurring service fees, hosting fees, consulting fees, or other charges as communicated to the client. These fees may apply to reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, hosting-related services, digital marketing solutions, automation services, and other business offerings.
Prior to the commencement of paid services, Juliet Systems will communicate applicable pricing, billing terms, service plans, subscription details, project costs, or other financial obligations through a proposal, invoice, order form, service agreement, subscription agreement, statement of work, website, or other written communication.
Clients agree that:
-Fees and pricing will be communicated before paid services begin.
-All fees are due and payable according to the agreed-upon payment schedule.
-Clients are responsible for providing accurate billing and payment information.
-Clients authorize Juliet Systems to process payments using approved payment methods where applicable.
-Failure to make timely payments may result in service interruptions, project delays, suspension of services, restricted access, account limitations, or termination of services.
-Clients remain responsible for all outstanding balances regardless of service suspension or termination.
-Juliet Systems may require deposits, setup fees, milestone payments, recurring subscription payments, or advance payments depending on the nature of the services being provided.
For website design, website development, website maintenance, hosting assistance, and related digital projects, Juliet Systems may require partial or full payment before work begins, during project milestones, upon project completion, or according to a recurring maintenance or subscription schedule. Project timelines may be extended if required payments are not received when due. or recurring services, including reputation management services, review generation services, website maintenance plans, hosting-related services, software subscriptions, or other ongoing services, fees may be billed on a monthly, quarterly, annual, or other recurring basis as specified in the applicable agreement. Late payments may be subject to:
-Service suspension or interruption
-Project delays
-Removal of access to certain services or features
-Collection activities
-Additional administrative costs
-Interest or late fees where permitted by applicable law
Unless expressly stated otherwise in a written agreement signed by Juliet Systems, all payments, deposits, setup fees, subscription fees, project fees, maintenance fees, and other charges are non-refundable. This includes situations where services have commenced, resources have been allocated, work has been performed, software has been provisioned, accounts have been established, or business costs have been incurred on behalf of the client. No refund shall be due based upon dissatisfaction with review outcomes, review volume, review ratings, customer participation levels, search rankings, website traffic, lead generation results, marketing performance, business growth, revenue expectations, or other outcomes that are outside the direct control of Juliet Systems. Juliet Systems reserves the right to modify pricing, fees, service plans, subscription rates, billing structures, payment methods, or service offerings at any time. Any changes affecting existing recurring services will be implemented in accordance with applicable agreements and applicable law. In the event of a billing dispute, clients agree to notify Juliet Systems and provide a reasonable opportunity to investigate and resolve the matter before initiating any chargeback, payment reversal, bank dispute, or similar action. Any separate no-chargeback provisions contained in a client agreement shall remain fully enforceable. Juliet Systems reserves all legal and equitable remedies available for the collection of unpaid amounts, including recovery of reasonable collection costs, administrative expenses, attorneys' fees, court costs, arbitration costs, and other expenses incurred in enforcing payment obligations to the fullest extent permitted by law.
Suspension, Cancellation, and Termination of Services
Juliet Systems reserves the right, at its sole discretion and to the fullest extent permitted by law, to suspend, restrict, refuse, cancel, discontinue, or terminate any service, account, subscription, project, website, communication platform, review management service, or other business offering at any time and for any lawful reason. This right applies to all services provided by Juliet Systems, including but not limited to reputation management services, review generation systems, customer feedback services, website design services, website development services, website maintenance services, hosting-related services, automation services, consulting services, and any other products or services offered by the Company.
Juliet Systems may suspend, limit, or terminate services without prior notice if we determine, in our sole judgment, that:
-A client has violated these Terms and Conditions
-A client has violated a separate service agreement or contract
-A client has provided false, inaccurate, misleading, or fraudulent information
-A client has engaged in unlawful, deceptive, abusive, or unethical conduct
-A client has submitted fake customer information or fraudulent review requests
-A client has attempted to manipulate review platforms or violate third-party platform policies
-A client has failed to make required payments when due
-A client has initiated an improper chargeback, payment dispute, or payment reversal
-A client's actions create legal, financial, operational, reputational, or security risks for Juliet Systems
-Continued service would violate applicable laws, regulations, platform requirements, or contractual obligations
-Technical, operational, business, or security concerns require suspension or termination of services
Juliet Systems additionally reserves the right to discontinue, modify, replace, suspend, or retire any service, software, feature, subscription plan, pricing structure, technology, platform integration, website offering, or business solution at any time, with or without notice, subject to applicable law. Website Services Because Juliet Systems offers website design, website development, website maintenance, and related digital services, failure to make required payments or comply with applicable agreements may result in:
-Suspension of website maintenance services
-Suspension of website updates and support
-Suspension of hosting-related services managed by Juliet Systems
-Restriction of access to website-related systems or administrative tools
-Delays in project completion
-Termination of ongoing website services
Clients remain responsible for all outstanding fees, charges, and contractual obligations regardless of any suspension, cancellation, or termination of services. Client Cancellation Clients may request cancellation of services in accordance with the cancellation provisions contained in their service agreement, subscription agreement, proposal, statement of work, invoice, maintenance plan, or other applicable contract. Unless otherwise stated in a separate written agreement:
-Cancellation requests must be submitted in writing.
-Cancellation requests do not eliminate responsibility for outstanding balances.
-Fees previously earned, accrued, or incurred remain payable.
-Setup fees, onboarding fees, completed project fees, and other non-refundable fees remain non-refundable.
-Services may continue until the expiration of the applicable billing cycle, notice period, or contractual term.
For recurring services, including reputation management subscriptions, review generation services, website maintenance plans, hosting-related services, software subscriptions, and other ongoing service plans, cancellation will generally become effective at the conclusion of the current billing period unless otherwise specified in writing. Effect of Termination Upon suspension, cancellation, or termination of services:
-Client access to certain systems, platforms, tools, or services may be restricted or discontinued.
-Juliet Systems may cease providing support, maintenance, updates, communications, or related services.
-Outstanding invoices and unpaid balances shall become immediately due and payable to the extent permitted by law.
-Certain client data, content, project files, website assets, communications, records, and account information may be retained in accordance with our Privacy Policy, legal obligations, operational requirements, and record retention practices. Termination of services shall not affect any rights, remedies, obligations, payment responsibilities, limitations of liability, indemnification obligations, dispute resolution provisions, intellectual property rights, confidentiality obligations, or other provisions that by their nature are intended to survive termination. Juliet Systems reserves all legal and equitable rights and remedies available under applicable law, and any decision to suspend, cancel, or terminate services shall not be interpreted as a waiver of any other rights or claims available to the Company.
Intellectual Property Rights
All content, materials, technology, software, systems, workflows, processes, designs, branding, logos, trademarks, service marks, trade names, graphics, text, images, documentation, templates, source code, object code, scripts, automations, databases, reports, communications, and other proprietary information provided, developed, owned, licensed, or made available by Juliet Systems are and shall remain the exclusive property of Juliet Systems and its licensors, partners, or authorized providers. Juliet Systems provides reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, digital automation services, consulting services, and related business offerings. Unless expressly stated otherwise in a separate written agreement signed by Juliet Systems, all intellectual property rights associated with our services remain the sole property of Juliet Systems. Nothing contained in these Terms, our website, our services, or any client relationship shall be construed as transferring, assigning, licensing, or granting ownership of any Juliet Systems intellectual property except to the limited extent expressly authorized in writing. Ownership of Juliet Systems Materials The following are protected by applicable copyright, trademark, trade secret, intellectual property, and other laws:
-Juliet Systems name, branding, logos, and trademarks
-Website content and marketing materials
-Service methodologies and business processes
-Review generation systems and workflows
-Customer communication templates
-Email and SMS automation sequences
-Software, code, scripts, and integrations
-Databases, reports, and analytics tools
-Training materials and documentation
-Proprietary business methods and strategies
-Website templates, layouts, frameworks, and design systems developed by Juliet Systems
-Custom automations, workflows, and technical configurations
-Any future products, services, software, content, or technologies developed by Juliet Systems
Website Services and Intellectual Property Because Juliet Systems provides website design, website development, website maintenance, and related digital services, ownership of website-related materials shall be governed by the applicable client agreement. Unless otherwise expressly stated in a written agreement:
-Juliet Systems retains ownership of its proprietary frameworks, templates, systems, code libraries, processes, automations, methodologies, and development tools.
-Clients retain ownership of content, logos, trademarks, images, and materials they provide to Juliet Systems.
-Third-party software, plugins, themes, integrations, and licensed products remain subject to the rights of their respective owners.
-Juliet Systems may utilize proprietary components, templates, scripts, workflows, and systems in the development of client websites without transferring ownership of those underlying assets.
Any license granted to a client is limited, non-exclusive, non-transferable, revocable, and subject to compliance with these Terms and any applicable agreement. Prohibited Uses Clients and users may not, directly or indirectly:
-Copy, reproduce, duplicate, or distribute Juliet Systems materials
-Modify, adapt, translate, or create derivative works from our content, software, systems, or services
-Reverse engineer, decompile, disassemble, or attempt to discover source code, algorithms, or underlying technology
-Remove, alter, or obscure proprietary notices, trademarks, copyrights, or branding
-Use Juliet Systems branding, logos, trademarks, trade names, or service marks without prior written permission
-Sell, sublicense, lease, rent, transfer, assign, or commercially exploit our intellectual property
-Use our materials to create competing products or services
-Access or use our systems for benchmarking, competitive analysis, or unauthorized commercial purposes
-Misappropriate, copy, or otherwise exploit our proprietary business methods, workflows, or technologies
Enforcement of Rights Juliet Systems reserves all intellectual property rights not expressly granted under these Terms. Any unauthorized use of our intellectual property may result in immediate suspension or termination of services and may subject the offending party to legal action, including claims for injunctive relief, monetary damages, attorneys' fees, court costs, and any other remedies available under applicable law. Nothing in these Terms shall limit Juliet Systems' ability to protect and enforce its intellectual property rights to the fullest extent permitted by law.
Limitation of Liability
To the fullest extent permitted by applicable law, Juliet Systems, its owners, officers, directors, employees, contractors, affiliates, agents, licensors, successors, assigns, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, exemplary, punitive, or other damages arising out of or relating to the use of, inability to use, reliance upon, or performance of our website, services, products, software, communications, systems, or business offerings. Juliet Systems provides reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, automation services, consulting services, and other digital business solutions. While we strive to provide professional and effective services, all services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.
Without limiting any other provision of these Terms, Juliet Systems shall not be liable for any:
-Loss of business opportunities
-Loss of revenue or income
-Loss of profits or anticipated profits
-Loss of customers or customer relationships
-Loss of contracts or commercial opportunities
-Loss of goodwill or reputation
-Loss of data, content, records, or information
-Loss of website traffic or online visibility
-Loss of search engine rankings
-Loss of leads, conversions, or sales
-Business interruption or operational downtime
-Service interruptions or communication failures
-Delays in project completion or service delivery
-Security incidents, cyberattacks, hacking attempts, malware, ransomware, or unauthorized access
-Third-party platform actions or policy enforcement
-Review removals, review filtering, or review suppression
-Hosting failures, server outages, or internet disruptions
-Software errors, technical malfunctions, bugs, or compatibility issues
-Indirect, incidental, special, consequential, exemplary, or punitive damages of any kind
As part of our reputation management and review generation services, Juliet Systems may provide systems, automations, communications, recommendations, strategies, and tools intended to help businesses improve customer engagement and encourage customer feedback. However, we do not control customer behavior, customer opinions, review platform decisions, search engine algorithms, market conditions, or other external factors. Accordingly, we make no guarantee regarding review volume, review ratings, customer participation, reputation improvements, rankings, visibility, or business growth. Additionally, because Juliet Systems provides website design, website development, website maintenance, hosting-related assistance, and related digital services, we cannot guarantee that any website, application, landing page, integration, hosting environment, software platform, or digital asset will operate without interruption, error, security vulnerability, compatibility issue, or downtime. Website performance may be affected by factors outside our control, including third-party hosting providers, software vendors, internet service providers, search engines, domain registrars, payment processors, plugin developers, and other external service providers. Juliet Systems shall not be responsible for the actions, omissions, content, policies, availability, security practices, or decisions of any third-party service, including but not limited to review platforms, social media platforms, search engines, hosting companies, domain registrars, payment processors, analytics providers, software vendors, advertising networks, communication platforms, or other third-party providers. You acknowledge and agree that your use of our website, services, systems, communications, software, reputation management solutions, website services, and related offerings is undertaken voluntarily and entirely at your own risk. You are solely responsible for evaluating the suitability of our services for your specific business needs and objectives. To the fullest extent permitted by law, if Juliet Systems is found liable for any claim arising out of or relating to our services, the total aggregate liability of Juliet Systems shall not exceed the total amount actually paid by the client to Juliet Systems for the specific service giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to the claim. Certain jurisdictions may not permit the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, Juliet Systems' liability shall be limited to the maximum extent permitted by applicable law. By using our website, services, reputation management systems, website services, and related offerings, you expressly acknowledge and accept the limitations of liability contained in these Terms.
Indemnification
You agree to defend, indemnify, and hold harmless Juliet Systems, its owners, officers, directors, employees, contractors, affiliates, agents, licensors, successors, assigns, and service providers from and against any and all claims, demands, actions, causes of action, lawsuits, investigations, proceedings, liabilities, damages, judgments, settlements, penalties, fines, losses, costs, and expenses, including reasonable attorneys' fees and legal expenses, arising out of or relating to your use of our website, services, products, software, systems, communications, or business offerings. This indemnification obligation applies to all services provided by Juliet Systems, including but not limited to reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, automation services, consulting services, and related digital business offerings.
Without limitation, you agree to indemnify and hold Juliet Systems harmless from any claims, damages, liabilities, or expenses arising from:
-Your misuse, abuse, or improper use of our services
-Your violation of these Terms and Conditions
-Your violation of any separate agreement entered into with Juliet Systems
-Your violation of any applicable law, regulation, ordinance, rule, or governmental requirement
-Your violation of any third-party rights, including intellectual property rights, privacy rights, publicity rights, or contractual rights
-Your violation of the policies, terms, guidelines, or requirements of third-party platforms
-Your use of false, inaccurate, misleading, fraudulent, or deceptive information
-Your submission of fake reviews, fraudulent review requests, manipulated customer data, or deceptive business practices
-Any disputes arising between you and your customers, clients, users, employees, contractors, vendors, or other third parties
-Content, materials, data, images, logos, trademarks, videos, documents, or information that you provide to Juliet Systems
-Claims that client-provided content infringes the rights of any third party
-Any unauthorized, unlawful, misleading, defamatory, offensive, or harmful content associated with your business or website
-Your use of customer information, marketing communications, email campaigns, SMS communications, or customer contact data
-Security incidents, data breaches, unauthorized access, or cyber-related events resulting from your actions, omissions, systems, or third-party providers under your control
Website Services Because Juliet Systems provides website design, website development, website maintenance, and related digital services, you further agree to indemnify and hold harmless Juliet Systems from any claims, liabilities, damages, or expenses arising from:
-Content displayed on your website
-Products or services offered through your website
-Statements, claims, representations, or advertisements published on your website
-Violations of privacy, consumer protection, advertising, accessibility, or e-commerce laws
-Intellectual property disputes involving client-provided materials
-Regulatory compliance issues related to your website or business operations
-Third-party integrations, plugins, software, applications, or services selected or authorized by you
-Transactions conducted through your website
-Collection, storage, or processing of customer information through your website
Juliet Systems does not independently verify the legality, accuracy, ownership, or regulatory compliance of materials provided by clients and shall be entitled to rely upon client representations regarding such materials. You agree to promptly notify Juliet Systems of any claim, dispute, investigation, legal proceeding, regulatory inquiry, or threatened action that may give rise to indemnification under this Agreement. Juliet Systems reserves the right, at its own expense, to participate in or assume the defense of any matter subject to indemnification, and you agree to cooperate fully in such defense. Your indemnification obligations shall survive the expiration, cancellation, suspension, or termination of your relationship with Juliet Systems and shall remain enforceable to the fullest extent permitted by law. Nothing in this section shall limit any additional legal rights, remedies, defenses, or protections available to Juliet Systems under these Terms, any separate agreement, or applicable law.
Third-Party Services, Platforms, and Integrations
Juliet Systems may utilize, integrate with, connect to, recommend, or otherwise work alongside various third-party platforms, software providers, applications, communication services, hosting providers, payment processors, review platforms, marketing tools, analytics providers, and other external services in connection with the delivery of our services. Our reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, automation services, digital marketing solutions, and other business offerings may depend upon or interact with third-party technologies and service providers that are not owned, operated, or controlled by Juliet Systems.
Examples of third-party services may include, but are not limited to:
-Google and Google Business Profile
-Yelp
-Facebook and Meta platforms
-Search engines and review platforms
-GoHighLevel and related integrations
-Email service providers
-SMS and telecommunications providers
-Payment processors and merchant service providers
-Domain registrars
-Website hosting companies
-Cloud service providers
-Analytics and reporting platforms
-Social media platforms
-CRM and customer management systems
-Software plugins, applications, APIs, and integrations
-Third-party website themes, templates, and development tools
-Other technology providers used in connection with our services
Because these services are operated by independent third parties, Juliet Systems has no control over and makes no representations or warranties regarding:
-Their availability or uptime
-Their functionality or performance
-Their security practices
-Their privacy policies
-Their pricing or billing practices
-Their terms of service
-Their compliance with laws or regulations
-Their future features, capabilities, or limitations
-Their business decisions or operational changes
Third-party providers may modify, suspend, discontinue, restrict, update, or terminate their services, products, policies, pricing structures, integrations, APIs, features, or functionality at any time and without notice. Such actions may affect the performance, availability, compatibility, or functionality of services provided by Juliet Systems. Because Juliet Systems also offers website design, website development, website maintenance, and related digital services, client websites may rely on third-party hosting providers, domain registrars, content delivery networks, payment gateways, plugins, themes, integrations, APIs, security services, communication tools, and other external technologies. Juliet Systems is not responsible for failures, outages, security incidents, compatibility issues, delays, interruptions, data loss, or other problems caused by or related to such third-party services. Clients acknowledge and agree that Juliet Systems does not own, operate, manage, supervise, or control third-party providers and cannot guarantee their performance, reliability, security, availability, accuracy, or continued operation. To the fullest extent permitted by law, Juliet Systems shall not be liable for any damages, losses, costs, claims, liabilities, interruptions, delays, security incidents, data breaches, lost profits, lost revenue, lost business opportunities, reputational harm, or other consequences arising from:
-The actions or omissions of third-party providers
-Changes to third-party policies, terms, or pricing
-Third-party service outages or downtime
-Platform restrictions, suspensions, or account terminations
-Security incidents involving third-party systems
-Data loss or corruption caused by third-party providers
-Errors, bugs, software defects, or technical failures in third-party services
-API changes, integration failures, or compatibility issues
-Third-party enforcement actions or policy violations
-Any interruption or failure of services beyond the reasonable control of Juliet Systems
Your use of third-party services is subject to the applicable third party's own terms, conditions, privacy policies, licensing requirements, and operating rules. Clients are solely responsible for reviewing and complying with such requirements. By using our services, you acknowledge and agree that Juliet Systems' role is limited to providing its own services and that any relationship, account, transaction, agreement, or interaction with a third-party provider remains solely between you and the applicable third party. The limitations, disclaimers, and protections contained in this section shall survive the suspension, cancellation, or termination of services and shall remain enforceable to the fullest extent permitted by law.
Disclaimer of Warranties
To the fullest extent permitted by applicable law, all services, products, software, content, systems, communications, websites, technologies, and business offerings provided by Juliet Systems are provided on an "AS IS," "AS AVAILABLE," and "WITH ALL FAULTS" basis, without any warranties, guarantees, representations, or conditions of any kind, whether express, implied, statutory, or otherwise. Juliet Systems provides reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, automation services, consulting services, and related digital business offerings. While we strive to provide professional and effective services, we do not warrant or guarantee that our services will meet your expectations, achieve specific results, or operate without interruption or error. To the fullest extent permitted by law, Juliet Systems expressly disclaims all warranties, representations, and conditions of any kind, including but not limited to:
-Merchantability
-Fitness for a particular purpose
-Non-infringement
-Title
-Accuracy
-Reliability
-Availability
-Compatibility
-Security
-Performance
-Completeness
-Timeliness
-Quality of service
-Continuous or uninterrupted operation
Without limiting the foregoing, Juliet Systems does not warrant or represent that:
-Services will be uninterrupted, timely, secure, or error-free
-Any defects, bugs, vulnerabilities, or errors will be corrected
-Systems or software will function without failures or interruptions
-Services will be compatible with all devices, browsers, operating systems, networks, or third-party applications
-Data will never be lost, corrupted, delayed, intercepted, or accessed without authorization
-Communications will always be delivered successfully or on time
-Third-party platforms will remain available or maintain existing functionality
-Review platforms, search engines, or social media platforms will maintain existing policies or algorithms
-Customer review requests will generate responses or reviews
-Customers will leave positive reviews or favorable ratings
-Businesses will experience improved reputation, rankings, visibility, customer engagement, traffic, leads, conversions, revenue, profits, or growth
-Any service will be free from cyberattacks, malware, viruses, unauthorized access, or other security threats
Because Juliet Systems offers reputation management and review generation services, we specifically disclaim any warranty or guarantee regarding:
-The number of reviews generated
-The content of customer reviews
-Customer participation rates
-Review ratings or review scores
-Search engine rankings
-Online reputation improvements
-Customer engagement metrics
-Business performance outcomes
Additionally, because Juliet Systems offers website design, website development, website maintenance, website consulting, and related digital services, we specifically disclaim any warranty or guarantee that:
-Websites will generate a specific amount of traffic, leads, sales, or revenue
-Websites will achieve specific search engine rankings
-Websites will remain operational without interruption
-Hosting providers, domain registrars, plugins, integrations, APIs, payment processors, or other third-party services will perform without error
-Websites will be completely secure or immune from hacking attempts, malware, data breaches, or other cyber threats
-Website content, functionality, or integrations will remain compatible with future software, browser, platform, device, or technology changes
No advice, recommendation, statement, communication, demonstration, proposal, estimate, marketing material, case study, testimonial, consultation, report, or information provided by Juliet Systems, whether oral or written, shall create any warranty unless expressly stated in a separate written agreement signed by an authorized representative of Juliet Systems. You acknowledge and agree that your use of our website, services, software, systems, communications, reputation management solutions, website services, and all related offerings is entirely at your own risk. Some jurisdictions do not permit the exclusion of certain warranties. In such jurisdictions, the foregoing disclaimers shall apply to the maximum extent permitted by applicable law. The disclaimers and limitations contained in this section shall survive the suspension, cancellation, expiration, or termination of any services provided by Juliet Systems.
Governing Law
These Terms and Conditions, together with any related agreements, policies, disclaimers, invoices, subscriptions, proposals, statements of work, website terms, or other documents issued by Juliet Systems, shall be governed by, construed, interpreted, and enforced in accordance with the laws of the State of Florida, without regard to any conflict of law principles, choice of law rules, or provisions that would require the application of the laws of another jurisdiction. This governing law provision applies to all aspects of the relationship between you and Juliet Systems, including but not limited to your access to and use of our website, reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, automation services, consulting services, digital marketing services, software, communications, and any other products or services offered by Juliet Systems now or in the future. You acknowledge and agree that Florida has a substantial relationship to Juliet Systems and that the application of Florida law is reasonable, appropriate, and necessary to ensure consistency in the interpretation and enforcement of these Terms and all related agreements. Any claim, dispute, controversy, demand, action, proceeding, or cause of action arising out of or relating to:
-These Terms and Conditions
-Your use of our website or services
-Reputation management services
-Review generation services
-Customer feedback services
-Website design projects
-Website development projects
-Website maintenance services
-Billing, payment, or subscription matters
-Intellectual property rights
-Privacy-related matters
-Communications between the parties
-Any other relationship or transaction involving Juliet Systems
shall be governed exclusively by the laws of the State of Florida, regardless of where you are located, where services are performed, where a website is accessed, where a transaction occurs, or where any alleged injury or damage is claimed to have occurred.
To the fullest extent permitted by law, the parties expressly waive any argument that the laws of another state, country, or jurisdiction should apply to any dispute involving Juliet Systems. The parties further waive any claim that Florida law is inconvenient, inappropriate, or otherwise inapplicable to the relationship between the parties.The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG), and any similar international treaties or conventions, is expressly excluded and shall not apply to these Terms or any services provided by Juliet Systems. If any provision of these Terms is found to be invalid or unenforceable under applicable Florida law, the remaining provisions shall remain in full force and effect and shall be interpreted to achieve the original intent of the parties to the maximum extent permitted by law. By accessing our website or using any services provided by Juliet Systems, including our reputation management solutions, review generation systems, website design services, website development services, website maintenance services, and related digital offerings, you acknowledge and agree that Florida law shall exclusively govern the interpretation, validity, enforcement, and performance of these Terms and any dispute arising from your relationship with Juliet Systems.
Dispute Resolution and Venue
Juliet Systems values maintaining professional business relationships and seeks to resolve disputes efficiently, fairly, and cost-effectively whenever possible. Accordingly, before initiating any lawsuit, court proceeding, claim, demand, action, or other legal process, the parties agree to make a good-faith effort to resolve any dispute through informal discussions and negotiations. This provision applies to any dispute, controversy, claim, disagreement, or cause of action arising out of or relating to:
-These Terms and Conditions
-Any agreement with Juliet Systems
-Reputation management services
-Review generation services
-Customer feedback services
-Website design services
-Website development services
-Website maintenance services
-Hosting-related services
-Automation services
-Consulting services
-Billing or payment matters
-Intellectual property matters
-Privacy and data protection matters
-Marketing or communication services
-Website content or functionality
-Any other products, services, transactions, or business relationship involving Juliet Systems
Informal Resolution Requirement Prior to filing any legal action, the party asserting a dispute shall provide written notice describing the nature of the dispute, the factual basis for the claim, and the requested resolution. Upon receipt of such notice, the parties agree to engage in good-faith discussions in an attempt to resolve the matter informally. The parties shall be afforded a reasonable opportunity to negotiate and attempt resolution before pursuing formal legal remedies. Neither party shall be obligated to accept any proposed resolution, settlement, or compromise. Failure by either party to participate in good-faith discussions may be considered by a court when determining the allocation of costs, attorneys' fees, or other relief where permitted by law. Exclusive Venue and Jurisdiction If a dispute cannot be resolved through informal negotiations, the parties agree that any legal action, lawsuit, proceeding, or claim shall be brought exclusively in the state courts or federal courts located within the State of Florida. The parties expressly consent to the personal jurisdiction of such courts and waive any objection based upon:
-Lack of personal jurisdiction
-Improper venue
-Forum non conveniens
-Inconvenient forum
-Geographic location
-Residence of the parties
-Place where services were performed
-Place where a website was accessed
-Place where damages allegedly occurred
The parties further agree that Florida shall be the sole and exclusive venue for resolving disputes involving Juliet Systems, regardless of where the client, user, customer, website visitor, business, or claimant is located. Costs and Legal Expenses To the fullest extent permitted by law, the prevailing party in any legal action arising out of or relating to these Terms, the services provided by Juliet Systems, or the relationship between the parties shall be entitled to recover its reasonable attorneys' fees, court costs, litigation expenses, expert witness fees, collection costs, and other expenses incurred in enforcing its rights. Continued Performance Unless otherwise prohibited by law, the parties agree to continue fulfilling any undisputed obligations during the pendency of a dispute, including payment obligations, cooperation requirements, and compliance with applicable agreements. Survival The provisions of this Dispute Resolution and Venue section shall survive the completion, suspension, cancellation, expiration, or termination of any services provided by Juliet Systems, including reputation management services, review generation services, website design services, website development services, website maintenance services, and all related business offerings.By using our website and services, you acknowledge and agree to the dispute resolution procedures, jurisdiction, and venue requirements set forth in this section.
Changes to These Terms and Conditions
Juliet Systems reserves the right, at its sole discretion and at any time, to modify, amend, update, revise, replace, supplement, or otherwise change these Terms and Conditions, in whole or in part, for any reason and without prior notice except where notice is required by applicable law. As our business continues to evolve, expand, improve, and adapt to changes in technology, legal requirements, industry standards, business practices, security concerns, third-party platform requirements, and service offerings, we may periodically update these Terms to reflect such changes. These updates may apply to our reputation management services, review generation systems, customer feedback solutions, website design services, website development services, website maintenance services, automation services, consulting services, digital marketing services, software platforms, subscription services, and any other products or services offered by Juliet Systems now or in the future. Any modifications to these Terms shall become effective immediately upon posting the revised version on our website unless a different effective date is expressly stated. Updated versions will be identified by a revised "Effective Date," "Last Updated" date, or similar designation appearing within the Terms. It is your responsibility to regularly review these Terms and Conditions to remain informed of any updates or modifications. Your continued access to or use of our website, services, software, systems, communications, subscriptions, reputation management solutions, website services, or other business offerings following the posting of revised Terms constitutes your acceptance of those modifications and your agreement to be legally bound by the updated Terms. Juliet Systems may, but is not obligated to, provide notice of updates through one or more methods, including:
-Email communications
-Website notices or banners
-Account notifications
-Service announcements
-Invoices or billing communications
-Customer portals
-SMS or other electronic communications
Failure by Juliet Systems to provide direct notice of any modification shall not affect the validity, enforceability, or effectiveness of the updated Terms to the fullest extent permitted by law. If you do not agree with any revised Terms, your sole and exclusive remedy is to discontinue use of our website, services, subscriptions, software, reputation management services, review generation services, website design services, website development services, website maintenance services, and all related offerings. Juliet Systems further reserves the right to modify, discontinue, replace, suspend, limit, enhance, or remove any feature, functionality, service offering, subscription plan, pricing structure, website solution, software component, platform integration, automation, or business service at any time. Such operational changes may occur independently of revisions to these Terms and shall not create any obligation for Juliet Systems to continue offering any particular service, feature, or functionality. To the fullest extent permitted by law, Juliet Systems shall not be liable for any losses, damages, claims, expenses, liabilities, or business interruptions arising from modifications to these Terms, changes in services, changes in technologies, updates to policies, or the discontinuation of any service or feature. The provisions of this section shall survive the suspension, cancellation, expiration, or termination of any services provided by Juliet Systems and shall remain enforceable to the fullest extent permitted by applicable law. By continuing to access or use any Juliet Systems website, service, platform, software, reputation management solution, review generation system, website service, or related offering after any modifications become effective, you acknowledge and agree that you have accepted the revised Terms and Conditions in their entirety.
If you have questions regarding these Terms, contact:
Juliet Systems
[email protected]
link.julietsystems.com/helpcenter